BH&P Cancellation Policy
The Balance Health & Performance Values
An update to our cancellation policy.
Please provide us with more that 12 hours notice for cancellations.
The full service fee will be applied for cancellations with less than 12 hours notice
As a team, upholding the standards of our values forms our culture.
We always do the right thing, make a difference and act with purpose.
As our clients, you form a very important part of our culture - so important that our clinics wouldn't exist without you!
We really need to work together in order for us to empower you towards your meaningful goals... and we do that by 'acting with purpose' together.
Acting with purpose means that we are prepared:
We've planned for your session with the intention of working towards your goals together - all we need is for you to do the same.
Our entire day is based on serving you. We ask that if you can't make our agreed schedule, let us know well in advance - at least 12 hours.
If there is a cancellation within 12 hours of your scheduled appointment the full service fee will apply
It's important to note, that part of 'doing the right thing' is to also use discretion depending on the circumstances. In cases of repetitive cancellations, there won't be any flexibility.