What To Do In The First 60 Seconds When A Member Says "I Have Pain"
A free on-demand training for gym coaches and PTs. A simple, repeatable process to handle injuries on the floor with confidence: without diagnosing, guessing, or losing the member.
Dr Nick Papastamatis (Chiropractor)
Nick is the Practice Leader at Balance Health & Performance and leads the clinical team across three Sydney clinics, working with people in pain every day.
He's had thousands of conversations with coaches, gym owners and members, and sees the same gap everywhere: injuries happen on the gym floor, but coaches are given no process for handling them. The Pain Pathway is that process. It's simple, safe, and designed to keep members training and engaged.
"I'm not asking you to diagnose. I'm asking you to triage, and be confident in your recommendations."
A clear pathway your whole team can follow
The first 60 seconds
Acknowledge, ask what happened, listen, repeat it back, classify. What to say and what to do, in order.
Continue, modify or stop
One simple in-session decision, based on how the member describes their pain.
Record it, hand it over
What goes in the incident log, the coach handover, the follow-up, and when to call a clinician.
Know the non-negotiables
The situations that are always out of scope, and exactly what to do when you see them.
Four real scenarios
Work through realistic gym-floor cases with your team so it's not your first time when it matters.
What coaches say about learning with Balance
Any personal trainer, whether you're new to the industry or you've been around for a long time, will get something out of attending this course. There's so many good nuggets of information… being able to get your clients to move better for you, to be able to problem solve when you see things that don't look quite right.
There's been a really good balance of theory, but the biggest thing has been lots of practicals. We've been able to ask questions, have discussion… If you're a coach or practitioner who wants to expand your knowledge, I would really recommend it.
Get instant access to the free training
Join the Balance Coaches' Circle and watch The Pain Pathway now, then share it with your team so everyone handles it the same way.
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